Terms & Conditions
Effective Date: 11 May 2025
Welcome to Rockstone. These Terms & Conditions govern your use of our website and your purchase of products from us. By using this website, you agree to be bound by these Terms. If you do not accept these Terms, please do not use our site.
1. Who We Are
Trading Name: Rockstone
Registered Company Name: Rockstone Fitness LTD
Registered Address: Unit 8, Cable Depot Workshops, London SE18 5NX
Email: info@rockstonetraining.com
Website: www.rockstonetraining.com
2. Use of the Website
You agree to use our website for lawful purposes only and not to infringe on the rights of, restrict, or inhibit anyone else’s use of the website.
3. Orders
Placing an Order:
When you place an order on our website, you will receive an order confirmation email. This email confirms we have received your order but does not guarantee acceptance. A contract between us is formed when we dispatch your order.
Product Availability:
All products are subject to availability. If an item is out of stock after your order is placed, we will contact you to offer a refund or an alternative.
4. Pricing & Payment
All prices on our website are in GBP (£) and include VAT (where applicable).
We accept secure payments via our approved third-party payment providers. Payment must be received in full before your order is dispatched.
5. Delivery
Delivery Times:
We aim to dispatch orders within [X working days] of order confirmation. Delivery times may vary based on location and external courier services.
Delivery Charges:
Delivery charges are clearly displayed at checkout and depend on your chosen delivery option.
International Orders:
Customers are responsible for any customs duties, taxes, or import fees applied by their country.
6. Returns & Refunds
Returns:
If you’re not completely satisfied, you have 14 days from receiving your order to request a return. Items must be unused, in original condition, and with all tags attached.
Refunds:
Once we’ve received and inspected the returned item, refunds will be processed via the original payment method within 7 working days.
Exclusions:
For hygiene reasons, certain items such as underwear and socks cannot be returned unless faulty.
For full details, see our Returns Policy.
7. Intellectual Property
All content on this website — including logos, images, graphics, text, and product designs — is the property of Rockstone Fitness LTD or its licensors. You may not copy, reproduce, or use any of our content without written permission.
8. Liability
We will not be liable for any indirect, incidental, or consequential damages arising out of your use of our website or products. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or for fraud.
9. Personal Data
Your personal data is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.
10. Changes to These Terms
We reserve the right to update or amend these Terms at any time. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of those changes.
11. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
If you have any questions about these Terms or your order, please contact:
Email: info@rockstonetraining.com